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Deleted tickets and log entries. Anyone can restore an item; only the admin can permanently delete.
Values for the Status dropdown on every ticket. Edits sync to the team. Existing tickets keep their value even if you remove a status.
Currently Active and Closed. Add others like "On Hold" if needed.
Types can hide fields that don't apply.
Labels shown in the file-upload dropdown. Users can also type a custom label per upload.
Days of inactivity before an active ticket is flagged Stale.
Manage roles by running SQL in Supabase: update public.profiles set role = 'admin' where email = '...' (or 'user' to demote).
Reset all settings above to the original defaults. Tickets are NOT touched.
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